FAQ
is there a minimum when i want a custom design?
yes there is. we have a 18 piece minimum per unique design. only exception is when ordering over 150+ pieces in total; in this instance, quantities under 18 are allowed to accommodate programs with many teams that may not reach that minimum.
whats the turn around for my custom item?
our typical turnaround time is 4 to 6 weeks after INVOICE IS FINALIZED & PAYMENT IS COLLECTED.
as we do our very best to stick to our 4 to 6 week turnaround, custom design are tailored exactly to your liking, and there is no guarantee within that timeframe. being decisive and quick on confirming order details always guarantees the fastest turn around.
4 to 6 weeks too long? for an up charge, we can expedite your order guaranteed in under three weeks. when submitting an inquiry, please include you would like an expedited delivery. up charge amount is variable on item size and number of projects.
what all can I bling?
we bling anything from t-shirts, long sleeve t-shirts, tank-tops, sweatshirts, hooded-sweatshirts, zip-up hoodies, sports bras, skirts, shorts, fanny packs, and much more. for further details on products we offer, please send an email to sales@raleighrhinestones.com.
we just want the rhinestone transfer? is that possible?
absolutely. we can sell you the rhinestone templates that are ready-to-press with a minimum quantity of 20 transfers per design. WE HIGHLY RECOMMEND that you allow raleigh rhinestones to do the heavy lifting for you, as we cannot guarantee the transfers being damaged during shipment and all the variables that we cannot guarantee when you are personally pressing the items to different textiles. all heat transfer templates are final sale.
can one design go on different clothing items to hit minimums?
100%. most of our customers will get a custom design and manufacturer that design on any array of clothing items they choose. for instance, you get a design made for your team and you order 10 sports bras, 10 T-shirts, and 10 hoodies, all with the same design. this helps our customers hit minimums, and allows for more brand representation for your product line.
I already placed an invoice and I need additional items. how can I do that?
as we fully understand the sports and entertainment world, there are constant additions to rosters. if you need more products of the same design you have already processed, you can do so. on a single occurrence, there is no minimum for additional designs that you have already processed and paid for. after that first reorder occurrence of no minimums, we simply ask that you abide by the minimum of 18 pieces per order following that. this policy helps keep our price point as low as possible.
to order more of the same design, please send an email to ineedmore@raleighrhinestones.com with your past order information, order number, and photos of the design. that team is strictly focused on getting additional products for you in the most timely manner.
just like our custom design timeframe, any additions will still stick to a 4 to 6 week delivery date. if there is an urgent need, please stress that to our sales team at sales@raleighrhinestones.com.
how can I check my order?
after completion of your invoice and payment, the sales team should communicate a 4 to 6 week turnaround. so for instance, if you have fulfilled payment of a finalized invoice on the first of the month, the soonest you should receive a product is 28 days from that payment, as well as the latest you should receive your product is 42 days from payment.
if you would like further updates on your order because you are just excited (we get it) we would love to give you an update by sending an email to our sales team at sales@raleighrhinestones.com.
what is your return policy?
we pride ourselves at being able to produce high-quality, purely custom, crystallized apparel at an affordable price. given the nature of all custom items being unique to your liking, all sales are final.
as customer satisfaction is our highest priority, if you feel your item has been severely defective, or if your clothing item has a malfunction, please email concerns@raleighrhinestones.com for us to better help you.
for retail merchandise, we have a 30 day return and exchange policy for all NON-SEASONAL pieces. to process a retail merchandise concern, please email concerns@raleighrhinestones.com.
how do I pay my custom invoice?
all custom invoices will be sent via direct email from one of our sales associates via sales@raleighrhinestones.com
all invoices are sent after final product numbers and confirmation on pricing are complete.
which payment methods do you accept?
we currently accept all major credit cards (American Express, Discover, MasterCard, and Visa) in addition to PayPal. also accept payments via venmo.
how long will it take my CUSTOM order to arrive?
our current policy is delivery of your item within 4 to 6 weeks after final invoice is confirmed and payment is made. (sometimes sooner)
if 4 to 6 weeks was too long and you specifically noted and paid for an expedited up charge for your order, you can expect (but not guarantee) you order in under 3 weeks.
as customer service and producing products in the most timely manner is our highest priority, we do our best to deliver your order within that timeframe, but cannot guarantee. many variables can affect custom made item including inventory issues, shipping related issues, manufacturing issues, etc.
how long will it take my RETAIL order to arrive?
all retail merchandise is made to order. (consider yours, hot off the press). processing time for orders are typically 3 to 5 days. shipping will take additional time based on your geographic location. once shipped, you can expect orders on the east coast to arrive 2 to 3 days from shipment day. west coast orders can take up to five days from the shipment date.
how much is shipping?
shipping for all custom orders very in accordance with quantity size, weight of items being shipped, size of package being shipped, and distance from raleigh, north carolina. shipping rates are estimated by our sales team, and typically (but not guaranteed) roughly range between $.25 and $1 per item for ground shipping via UPS within the domestic USA.
for retail purcahses, In the USA, standard shipping is available for most domestic locations via UPS (3-5 business days after fulfillment) for $5.95.
do you ship to canada?
yes! we offer shipping to all provinces and territories in canada. standard shipping arrives on average within 5-9 business days (not including processing time) and costs vary by size, weight, and quantity, and will be given to your via our sales team at sales@raleighrhinestones.com
below is a list of average transit times by province for standard shipping. Please note that these do not include processing times, which is our typical 4-6 week timeframe for custom orders.
Ontario - 5-6 Business Days
Quebec - 6-7 Business Days
Nova Scotia - 7-8 Business Days
British Columbia - 8-9 Business Days
Manitoba - 7-8 Business Days
Alberta - 8-9 Business Days
Prince Edward Island - 7-8 Business Days
New Brunswick - 7-8 Business Days
Saskatchewan - 8-9 Business Days
Newfoundland and Labrador - 10-11 Business Days
Nunavut - 12-13 Business Days
Northwest Territories - 10-11 Business Days
Yukon - 10-11 Business Days
do you ship to UK & Europe?
yes! we offer shipping to uk & europe. standard shipping arrives on average within 10-21 business days (not including processing time) and costs vary by size, weight, and quantity, and will be given to your via our sales team at sales@raleighrhinestones.com
shipping across the ocean is not a cheap entity. we recommend planning a larger order to wash the heavier shipping costs (100+ items roughly $5 an item) but, if you are planning on any USA based competitions, we would be happy to deliver and/or bring them directly to the US based event.
do you have a storefront?
let's just say not right now, but a flagship has been located ;)
so for now, all shopping, creating, and custom orders are directly via www.raleighrhinestones.com
how can I contact the RR team?
if you were looking for sales based information, please email our sales team at sales@raleighrhinestones.com
for any other concerns, please contact us via concerns@raleighrhinestones.com
if you need to order more items of a past design that you have already paid for and processed, please email ineedmore@raleighrhinestones.com
how should I treat my delicate clothing with rhinestone application?
we want your product to last a very long time. it is important to follow some crucial tips to keep your product as perfect as possible. please click the "bling wear & care" tab on top left corner of the navigation bar.
is there a minimum when i want a custom design?
yes there is. we have a 18 piece minimum per unique design. only exception is when ordering over 150+ pieces in total; in this instance, quantities under 18 are allowed to accommodate programs with many teams that may not reach that minimum.
whats the turn around for my custom item?
our typical turnaround time is 4 to 6 weeks after INVOICE IS FINALIZED & PAYMENT IS COLLECTED.
as we do our very best to stick to our 4 to 6 week turnaround, custom design are tailored exactly to your liking, and there is no guarantee within that timeframe. being decisive and quick on confirming order details always guarantees the fastest turn around.
4 to 6 weeks too long? for an up charge, we can expedite your order guaranteed in under three weeks. when submitting an inquiry, please include you would like an expedited delivery. up charge amount is variable on item size and number of projects.
what all can I bling?
we bling anything from t-shirts, long sleeve t-shirts, tank-tops, sweatshirts, hooded-sweatshirts, zip-up hoodies, sports bras, skirts, shorts, fanny packs, and much more. for further details on products we offer, please send an email to sales@raleighrhinestones.com.
we just want the rhinestone transfer? is that possible?
absolutely. we can sell you the rhinestone templates that are ready-to-press with a minimum quantity of 20 transfers per design. WE HIGHLY RECOMMEND that you allow raleigh rhinestones to do the heavy lifting for you, as we cannot guarantee the transfers being damaged during shipment and all the variables that we cannot guarantee when you are personally pressing the items to different textiles. all heat transfer templates are final sale.
can one design go on different clothing items to hit minimums?
100%. most of our customers will get a custom design and manufacturer that design on any array of clothing items they choose. for instance, you get a design made for your team and you order 10 sports bras, 10 T-shirts, and 10 hoodies, all with the same design. this helps our customers hit minimums, and allows for more brand representation for your product line.
I already placed an invoice and I need additional items. how can I do that?
as we fully understand the sports and entertainment world, there are constant additions to rosters. if you need more products of the same design you have already processed, you can do so. on a single occurrence, there is no minimum for additional designs that you have already processed and paid for. after that first reorder occurrence of no minimums, we simply ask that you abide by the minimum of 18 pieces per order following that. this policy helps keep our price point as low as possible.
to order more of the same design, please send an email to ineedmore@raleighrhinestones.com with your past order information, order number, and photos of the design. that team is strictly focused on getting additional products for you in the most timely manner.
just like our custom design timeframe, any additions will still stick to a 4 to 6 week delivery date. if there is an urgent need, please stress that to our sales team at sales@raleighrhinestones.com.
how can I check my order?
after completion of your invoice and payment, the sales team should communicate a 4 to 6 week turnaround. so for instance, if you have fulfilled payment of a finalized invoice on the first of the month, the soonest you should receive a product is 28 days from that payment, as well as the latest you should receive your product is 42 days from payment.
if you would like further updates on your order because you are just excited (we get it) we would love to give you an update by sending an email to our sales team at sales@raleighrhinestones.com.
what is your return policy?
we pride ourselves at being able to produce high-quality, purely custom, crystallized apparel at an affordable price. given the nature of all custom items being unique to your liking, all sales are final.
as customer satisfaction is our highest priority, if you feel your item has been severely defective, or if your clothing item has a malfunction, please email concerns@raleighrhinestones.com for us to better help you.
for retail merchandise, we have a 30 day return and exchange policy for all NON-SEASONAL pieces. to process a retail merchandise concern, please email concerns@raleighrhinestones.com.
how do I pay my custom invoice?
all custom invoices will be sent via direct email from one of our sales associates via sales@raleighrhinestones.com
all invoices are sent after final product numbers and confirmation on pricing are complete.
which payment methods do you accept?
we currently accept all major credit cards (American Express, Discover, MasterCard, and Visa) in addition to PayPal. also accept payments via venmo.
how long will it take my CUSTOM order to arrive?
our current policy is delivery of your item within 4 to 6 weeks after final invoice is confirmed and payment is made. (sometimes sooner)
if 4 to 6 weeks was too long and you specifically noted and paid for an expedited up charge for your order, you can expect (but not guarantee) you order in under 3 weeks.
as customer service and producing products in the most timely manner is our highest priority, we do our best to deliver your order within that timeframe, but cannot guarantee. many variables can affect custom made item including inventory issues, shipping related issues, manufacturing issues, etc.
how long will it take my RETAIL order to arrive?
all retail merchandise is made to order. (consider yours, hot off the press). processing time for orders are typically 3 to 5 days. shipping will take additional time based on your geographic location. once shipped, you can expect orders on the east coast to arrive 2 to 3 days from shipment day. west coast orders can take up to five days from the shipment date.
how much is shipping?
shipping for all custom orders very in accordance with quantity size, weight of items being shipped, size of package being shipped, and distance from raleigh, north carolina. shipping rates are estimated by our sales team, and typically (but not guaranteed) roughly range between $.25 and $1 per item for ground shipping via UPS within the domestic USA.
for retail purcahses, In the USA, standard shipping is available for most domestic locations via UPS (3-5 business days after fulfillment) for $5.95.
do you ship to canada?
yes! we offer shipping to all provinces and territories in canada. standard shipping arrives on average within 5-9 business days (not including processing time) and costs vary by size, weight, and quantity, and will be given to your via our sales team at sales@raleighrhinestones.com
below is a list of average transit times by province for standard shipping. Please note that these do not include processing times, which is our typical 4-6 week timeframe for custom orders.
Ontario - 5-6 Business Days
Quebec - 6-7 Business Days
Nova Scotia - 7-8 Business Days
British Columbia - 8-9 Business Days
Manitoba - 7-8 Business Days
Alberta - 8-9 Business Days
Prince Edward Island - 7-8 Business Days
New Brunswick - 7-8 Business Days
Saskatchewan - 8-9 Business Days
Newfoundland and Labrador - 10-11 Business Days
Nunavut - 12-13 Business Days
Northwest Territories - 10-11 Business Days
Yukon - 10-11 Business Days
do you ship to UK & Europe?
yes! we offer shipping to uk & europe. standard shipping arrives on average within 10-21 business days (not including processing time) and costs vary by size, weight, and quantity, and will be given to your via our sales team at sales@raleighrhinestones.com
shipping across the ocean is not a cheap entity. we recommend planning a larger order to wash the heavier shipping costs (100+ items roughly $5 an item) but, if you are planning on any USA based competitions, we would be happy to deliver and/or bring them directly to the US based event.
do you have a storefront?
let's just say not right now, but a flagship has been located ;)
so for now, all shopping, creating, and custom orders are directly via www.raleighrhinestones.com
how can I contact the RR team?
if you were looking for sales based information, please email our sales team at sales@raleighrhinestones.com
for any other concerns, please contact us via concerns@raleighrhinestones.com
if you need to order more items of a past design that you have already paid for and processed, please email ineedmore@raleighrhinestones.com
how should I treat my delicate clothing with rhinestone application?
we want your product to last a very long time. it is important to follow some crucial tips to keep your product as perfect as possible. please click the "bling wear & care" tab on top left corner of the navigation bar.